Un1ty x Intercom Integration
Take your customer relationship to the next level.
The Un1ty and Intercom integration is designed to streamline interactions with your users, enhance your support team’s responsiveness, and maximize the value of your customer data.
With this smart connection, data from your Un1ty services is automatically synced into Intercom, enriching every conversation with the right context. The result: better performance for your teams, and greater satisfaction for your clients.
A fully contextualized customer experience
Each time a conversation starts, your team has direct access to essential customer information: line status, subscription level, incident history, and latest interactions. No more tool-switching — everything is displayed directly in Intercom, in real time.
Smart automation for customer interactions
This integration enables you to trigger automated workflows based on specific Un1ty events: service activation, contract end, plan change, or ticket creation. These events automatically launch personalized messages, reassign conversations to the right team, or escalate to a dedicated agent.
This means proactive and tailored communication without adding complexity to your internal processes.
More efficient customer support
By centralizing both conversations and key data in one interface, your teams save time and focus on what truly matters: customer satisfaction. Smart alerts and a 360° user view help you prioritize critical issues, detect at-risk users, and anticipate needs before they’re even expressed.
Security and compliance, built-in
Like all Un1ty integrations, security is a priority. The connection uses OAuth 2.0 authentication, data transfer via REST API, and full GDPR compliance. All synchronized data is hosted in Europe on ISO 27001-certified infrastructure.
Fast deployment with guided support
Our technical team guides you through each step: platform connection, data mapping, testing, and go-live. Prebuilt message templates and customizable workflows are also available to help you launch faster.
Who is it for?
- Support teams seeking faster, more relevant responses.
- Product teams needing real-time visibility into service usage.
- Customer success managers aiming for automation and personalization.
Our customers testimonials
Happy customers
Calls registered
Review rate
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
