Un1ty x Zendesk

Deliver a seamless, contextual, and efficient customer support experience.

At Un1ty, we understand that great support depends on speed, client insight, and consistency. That’s why we’ve developed a native integration with Zendesk — designed to simplify your support operations while boosting customer satisfaction.

Thanks to this smart connection, your team gets instant access to key client data from Un1ty, directly within Zendesk. This means every support ticket is enriched with relevant context, enabling faster and more accurate responses.

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A complete client view from the very first interaction

No more switching between platforms. Each time a ticket is created in Zendesk, your agents immediately see the customer’s service status, incident history, subscription details, recent alerts, and past interactions — all pulled in real time from Un1ty. This comprehensive view empowers agents to understand the issue at a glance and resolve it effectively from the first message.

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Smart automation to streamline your support

The integration enables powerful automations based on live events in Un1ty. For example:

• Automatically open a support ticket when a service incident is detected,
• Trigger confirmation messages upon subscription or cancellation,
• Route incoming requests to the appropriate team based on the client profile or product type.

These workflows save time, reduce manual errors, and ensure smooth, proactive customer experiences.

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Stronger insight, better management

With synchronized data from Un1ty and Zendesk, your teams can generate detailed reports and monitor key KPIs such as:

• Ticket volume per offer or product line,
• First-contact resolution rate,
• Average response time by client segment.

These insights help you fine-tune your operations, improve resource allocation, and identify pain points to continuously enhance your service quality.

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Reliable, secure, and fully GDPR-compliant

The integration relies on secure industry standards (OAuth 2.0, REST APIs) and all data is hosted in Europe, in ISO 27001-certified infrastructure. All exchanges are logged, traceable, and fully transparent to your admin team, ensuring data control and regulatory compliance.

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Simple setup with full support

Our technical team will guide you through every step: connecting the platforms, mapping fields, testing data flows, and launching the automation. We also provide templates for automated replies and workflows to get you started faster.

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Who is this integration for?

• Support agents looking for more context and faster resolution,
• Customer service managers who want to streamline and professionalize operations,
• Executives seeking to oversee and improve support performance across the board.

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