Progressive Dialer : The Perfect Balance Between Automation and Control
Boost your small to mid-sized teams with our progressive dialer software.
Unlike predictive systems, this progressive dialing system dials the next number only when an agent is available.
You benefit from seamless one-call-at-a-time dialing, with zero wait time upon pickup. The ideal outbound dialing software to protect your brand image.
Features Designed for Sustainable Performance.
"One-by-One" Automatic Dialing
The end of silent calls.
Our auto dialer uses one-call-at-a-time dialing technology.
The system detects when a call ends and triggers automatic outbound calls instantly.
Result: improve call quality and immediate connection with the prospect using agent-based dialing.
Elimination of Abandoned Calls
Safety for your sensitive activities.
For sectors like finance, insurance, health, following rules is critical.
Our outbound progressive dialer ensures low call abandonment (0% rate).
This is a guarantee for lower compliance risk and helps ensure regulatory compliance required by authorities.
Campaign Management & Pacing
Steer your strategy.
Ensure precise campaign management thanks to controlled call pacing adapted to your teams.
Import your files, define dynamic call scripts, and let the intelligent routing maximize your talk time for effective lead qualification.
Monitoring & Data
Total visibility.
Transform this outbound call center solution into a control tower.
Benefit from real-time monitoring of activity, detailed analytics and reporting, and call recording for coaching.
All of this is natively connected thanks to CRM integration and call logging.
Healthy Prospecting for Solid Growth.
- Premium Customer Experience: By eliminating wait time at pickup, you deliver a better customer experience from the very first second.
- Serenity & Compliance: Enjoy full safety with GDPR compliance and TCPA compliance thanks to built-in consent management and DNC lists.
- Controlled Productivity: Your agents work with balanced agent productivity, without the stress of predictive flows. It’s the secret to predictable outbound performance.
- Campaign Optimization: This call center dialer allows for scalable outbound operations by targeting better, without "burning" your precious contact lists.
Supercharge your business with telephony integrated into your tools
With Un1ty, your business telephony integrates effortlessly with your existing communication solutions and business tools.
Looking to secure your B2B calling ?
Discover how our progressive dialer helps quality-driven call centers perform.
Our customers testimonials
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Un1ty, the future-focused business communication solution
At Un1ty, technology serves people—not the other way around.
Convert unused mobile data into donations for causes you care about through our 1% for the Planet commitment.
Choose refurbished professional devices to support your CSR commitments and promote the circular economy.
Frequently asked questions
What is a progressive dialer?
A progressive dialer is an automated telephony system that places one call at a time whenever an agent becomes available. Unlike predictive dialing, it ensures a direct 1:1 match between calls and agents, allowing better control over interaction quality.
How does a progressive dialer work?
The progressiv dialer system monitors agent availability in real time and automatically initiates a call when an agent is free. It eliminates simultaneous dialing, reduces abandoned calls, and maintains a steady flow of conversations.
What is the difference between progressive and predictive dialers?
Progressive dialing prioritizes precision and control by calling only when an agent is available, while predictive dialing maximizes volume by anticipating call responses. The choice depends on the balance between performance and control of abandoned calls.
What is the difference between a progressive dialer and a power dialer?
A progressive dialer waits for agent availability before placing a call, while a power dialer rapidly sequences calls one after another without advanced queue logic, enabling a faster but more linear pace.
Who should use a progressive dialer?
Progressive dialer is designed for sales and customer service teams seeking a balance between automation and conversation quality, especially in environments where customer relationship is a priority.
Why choose a progressive dialer over a predictive dialer?
A progressive dialer is often chosen over a predictive dialer when businesses prioritize control and interaction quality. Unlike predictive dialing, which maximizes call volume, a progressive dialer ensures one call per available agent, reducing abandoned calls and improving customer experience. It is ideal for organizations seeking stronger operational control and a safer outbound calling approach.
How does a progressive dialer reduce abandoned calls?
A progressive dialer reduces abandoned calls by eliminating over-dialing. Each call is initiated only when an agent is truly available to handle it. This prevents situations where a customer answers without an available agent, ensuring better service quality and stricter adherence to telephony best practices.
Is progressive dialer software GDPR compliant?
Yes, a progressive dialer can be GDPR-compliant when used with strict personal data management. This includes consent compliance, opt-out list integration, and secure call data handling. Its more controlled dialing logic also supports compliance by reducing risks associated with mass automated calling.
Is a progressive dialer suitable for B2B campaigns?
Yes, a progressive dialer is especially well-suited for B2B campaigns where conversation quality matters more than raw call volume. It allows sales representatives to have better context on each lead and optimize interactions with often more complex business prospects.
Can a progressive dialer integrate with CRM systems?
It is essential. Un1ty's CRM integration allows for screen pops and automatic call logging for reliable analytics and reporting.
What KPIs should be tracked with a progressive dialer?
Key KPIs include contact rate, conversion rate, average call duration, idle time between calls, and agent productivity. These metrics help assess campaign efficiency while balancing volume and interaction quality.
Can progressive dialers be used by small teams?
Yes, a progressive dialer is well suited for small and mid-sized sales teams. Its simple and controlled logic optimizes calling without high technical complexity or large call volumes, making it a flexible solution for growing organizations.
Progressive dialer or manual dialing: what are the differences?
Manual dialing relies entirely on the agent, limiting call volume. A progressive dialer automates this step by placing a call as soon as an agent is available, significantly increasing productivity while maintaining full control over each interaction.
How much does progressive dialer software cost?
The model is generally a monthly user license including VoIP technology. It is a profitable investment through efficiency gains. Contact Un1ty for a custom offer on our cloud-based dialer.
