Predictive Dialer : Sales Velocity Without the Downtime.
Stop listening to ringing tones in the void. Our AI-driven predictive dialer calls multiple numbers simultaneously.
This auto dialer software filters out answering machines to connect your agents only to available humans.
A powerful technology designed to unlock your team's potential.
An Algorithm Designed for Volume and Precision.
Multi-Line AI Algorithm
Zero waiting, perfect synchronization, and scalable outbound operations.
The system doesn’t just call; it calculates.
Un1ty uses a predictive dialing algorithm that performs real-time calculations.
It launches the exact number of automated outbound calls needed to ensure call pacing and reduce idle time.
Advanced Answering Machine Detection (AMD)
+95% accuracy and optimized call quality monitoring.
Nothing kills motivation like voicemail.
Our answering machine detection (AMD) technology analyzes audio streams to distinguish a human from a machine.
Voicemails are filtered silently, ensuring intelligent call routing to fresh, focused agents.
Smart Call Abandonment Control
Dynamic call pacing and strict call abandonment control.
Dialing multiple lines carries risk.
Our engine constantly monitors your Drop Rate to ensure GDPR compliance and TCPA compliance (US).
If the risk rises, the system automatically slows down the predictive calling system to protect your brand reputation.
AI Voice Agents & CRM Synchronization
Enriched customer knowledge and CRM integration without manual entry.
Handling volume doesn't mean losing history.
Pair the predictive dialer system with our AI Voice Agents for lead prioritization.
Crucially, every interaction benefits from call recording and is injected into your CRM for reliable performance dashboards.
Turn Lost Time into Revenue.
- End of "Tone Fatigue" : Your agents usually spend 70% of their time waiting. With our outbound dialing solution, they hear a "beep" and speak directly, helping to reduce idle time.
- Maximized Productivity : Go from 150 to 400 calls. The ability to increase agent productivity is immediate: every paid hour is a productive conversation hour.
- Team Morale : By eliminating the frustration of wrong numbers, your salespeople save their energy for convincing, leading to higher conversion rates.
- Resource Steering : Optimize outbound campaigns on large data volumes (e.g., debt collection or telemarketing campaigns) before leads go cold.
Supercharge your business with telephony integrated into your tools
With Un1ty, your business telephony integrates effortlessly with your existing communication solutions and business tools.
Ready to take it to the next level ?
Stop paying to listen to ringing tones. Experience the power of our outbound call center software using your own lead lists.
Our customers testimonials
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Un1ty, the future-focused business communication solution
At Un1ty, technology serves people—not the other way around.
Convert unused mobile data into donations for causes you care about through our 1% for the Planet commitment.
Choose refurbished professional devices to support your CSR commitments and promote the circular economy.
Frequently asked questions
What is a predictive dialer ?
A predictive dialer is an enterprise telephony solution used in contact centers to automate and optimize outbound calling. It automatically dials multiple numbers in parallel and only connects answered calls to available agents. Using real-time algorithms, it adjusts call pacing based on agent availability and answer rates to maximize sales team productivity and reduce idle time.
How does a predictive dialer work ?
A predictive dialer relies on statistical algorithms and telephony platform intelligence to anticipate agent availability and call answer rates. It automatically places more calls than available agents, then filters out non-productive calls such as voicemails, busy lines, or no answers. Answered calls are instantly routed to available agents, continuously optimizing contact rates.
What is the difference between predictive, progressive, and preview dialers ?
Predictive dialing is highly automated, placing multiple calls in advance to maximize contact volume. Progressive dialing places only one call when an agent is available, offering more control and fewer abandoned calls. Preview dialing allows agents to review contact details before initiating a call, improving personalization but reducing call speed.
What is the use of a call center dialer?
A predictive dialer is used to improve call center efficiency by automating outbound call management. It reduces idle time between calls, increases the number of live conversations with prospects, and enhances overall performance of telemarketing and customer service campaigns.
What are the advantages of a predictive dialer for sales?
A predictive dialer provides a major advantage in sales prospecting by significantly increasing the number of productive contacts per agent. It also improves conversion rates by optimizing call distribution and reducing manual dialing tasks. Sales teams can focus entirely on selling and customer relationships instead of manual dialing.
How does a predictive dialer increase agent productivity?
By eliminating idle time caused by manual dialing and unanswered calls, a predictive dialer enables agents to focus on live conversations. This optimization significantly improves both individual and team productivity while increasing the number of qualified calls handled per day.
Is the predictive dialer suitable for small teams?
Predictive dialers are most effective for high-volume calling teams. For small teams, they can be used but require sufficient call volume to be efficient. In some cases, progressive or power dialers may be better suited to maintain better control and avoid excessive automation.
How to avoid abandoned calls with a predictive dialer?
Un1ty uses smart call abandonment control. You define a threshold (e.g., <3%). If the system approaches it, it slows down the automated dialer to remain compliant.
What is Answering Machine Detection (AMD)?
Answering Machine Detection (AMD) is a technology integrated into automated dialing systems that identifies whether a call is answered by a human or voicemail. It improves campaign efficiency by preventing non-relevant calls from being routed to agents.
Is a predictive dialer GDPR compliant?
Yes, our predictive dialer is GDPR-compliant. Our solutions includes consent management, call traceability, data security, and the ability for contacts to exercise their rights (opt-out, deletion, etc.).
How to manage Do Not Call lists with a predictive dialer?
Modern predictive dialers include opt-out list management to automatically exclude contacts registered on Do Not Call lists or internal suppression lists. This ensures regulatory compliance and prevents unauthorized calls.
What KPIs to track with a predictive dialer?
Key KPIs include contact rate, conversion rate, calls per agent, average call duration, and abandoned call rate. These metrics help evaluate campaign performance and optimize outbound strategy.
Can the predictive dialer integrate with a CRM?
It is essential. Our cloud-based dialer offers native CRM integration (Salesforce, HubSpot) to sync call results and logs into client records.
What is the price of predictive dialing software?
Pricing depends on licenses and VoIP dialing volume. It is a cost quickly recovered through the scalable outbound operations and efficiency gains generated.
