Business Call Recording & AI: Capture every conversation.
Turn your phone conversations into actionable insights.
With Un1ty, activate call recording on your landlines and—uniquely—on your business mobiles (native eSIM), without needing an app.
Secure your data for compliance, resolve disputes faster, and use our AI transcription to coach your sales teams.
Beyond recording: A complete Quality Assurance (QA) suite.
Mobile & Landline Recording
Coverage where VoIP apps fail.
Standard VoIP apps stop recording when the internet drops.
Un1ty records at the carrier level.
We capture 100% of your voice traffic: desk phones and mobile GSM calls (via eSIM).
No lost data, no matter where your agents are.
AI Transcription & Summary
Review calls in seconds, not minutes.
Don't waste time on playback. Our AI Call Transcription converts speech to text instantly.
Get a structured summary, detect key objections, and tag calls automatically.
It’s the fastest way to review performance without listening to hours of audio.
Automatic CRM Sync
Seamless data integration.
Eliminate manual data entry.
Every audio file and transcript is automatically logged into your CRM (Salesforce, HubSpot, Pipedrive).
Keep your client records spotless and ensure total traceability for your support and sales pipelines.
Advanced Compliance & Security
Enterprise-grade protection.
Meet your regulatory requirements (GDPR, MiFID II).
Your recordings are encrypted and stored in secure datacenters with customizable retention policies.
Granular access controls ensure only authorized managers can retrieve and listen to sensitive calls.
Turn recordings into revenue.
- Dispute Resolution: "He said, she said" is over. Retrieve the exact recording in seconds to resolve customer complaints and protect your business from liability.
- Sales Coaching & QA: Onboard new hires 2x faster. Managers can review calls, identify skill gaps, and share "best practice" examples with the team.
- Productivity Boost: With AI summaries, your reps stop taking frantic notes and focus entirely on active listening and closing the deal.et.
- Customer Satisfaction: Monitor agent performance to ensure consistent messaging and superior service quality across the board.
Supercharge your business with telephony integrated into your tools
With Un1ty, your business telephony integrates effortlessly with your existing communication solutions and business tools.
Ready to upgrade your Quality Assurance?
See how mobile recording and AI can protect your business and boost sales.
Our customers testimonials
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Un1ty, the future-focused business communication solution
At Un1ty, technology serves people—not the other way around.
Convert unused mobile data into donations for causes you care about through our 1% for the Planet commitment.
Choose refurbished professional devices to support your CSR commitments and promote the circular economy.
Frequently asked questions
What is Business Call Recording?
Call recording is a business telephony feature that captures, stores, and analyzes phone conversations. It is widely used in contact centers for training, quality assurance, and regulatory compliance.
Can I record business calls on iPhone and Android?
Yes, Un1ty is the best solution for this. Unlike apps that struggle with OS restrictions (especially on iPhone), Un1ty records via the native eSIM. It works on any device, without an app, ensuring 100% capture rate.
Is recording calls legal (GDPR/Compliance)?
Yes, if compliant. You must typically notify the other party (e.g., "This call may be recorded"). Un1ty provides built-in tools for consent management and secure storage to help you meet GDPR and MiFID II standards.
How does AI Call Transcription work?
Our AI analyzes the audio immediately after the call. It delivers a text transcript, identifies speakers, and provides a concise summary, making it easy to search for keywords without listening to the whole file.
How does recording help with Sales Coaching?
It allows managers to perform "Game Tape" reviews. By listening to calls, you can spot missed upsell opportunities, correct objection handling, and help junior reps improve faster.
Does it integrate with my CRM?
Yes. We offer seamless integration with Salesforce, HubSpot, etc. Recordings and transcripts are automatically attached to the specific Deal or Contact record.
What is Dispute Resolution in this context?
It is the ability to use a recording as proof to settle a disagreement with a client (e.g., regarding pricing or contract terms), protecting your company from unjustified claims.
Who has access to the recordings?
You have full control. Access is permission-based. A user can be restricted to their own calls, while a QA Manager can access global logs.
What is a Retention Policy?
It is the rule defining how long data is kept. You can set recordings to auto-delete after 30 days, 1 year, or keep them indefinitely, depending on your company's legal obligations.
Can I download the audio files?
Yes, authorized users can download calls in standard MP3 format for external archiving or sharing with legal counsel.
Does it record both inbound and outbound calls?
Yes. You can configure rules to record all traffic, or specific directions only.
Does mobile recording work while traveling (Roaming)?
Yes. Since Un1ty works at the network level, your calls are recorded and secured even when your employees are traveling internationally, ensuring no gap in your compliance strategy.
Does recording affect call quality?
No. The recording happens passively in our cloud infrastructure. There is zero latency, echo, or degradation of audio quality for the caller or the agent.
How much does call recording cost?
It is often included in our premium Business tiers. Costs may vary based on storage duration needs and AI transcription usage.
