Transform your conversations into a performance lever with AI Call Analytics.
Your calls contain the keys to your growth: don't let them evaporate anymore.
Unity AI is the agnostic solution that reconciles the field and management, regardless of your telephony tool.
Our technology captures and unifies streams from your Unity eSIM, Microsoft Teams, Webex, Zoom or 3CX, and even via your current mobile operator.
A quality radar to boost your teams' productivity
Advanced AI Call Analysis
Analyze each call automatically thanks to AI.
Extract a structured analysis of sentiment and tone for your calls (needs, budget, decision-makers...).
Detect positive and negative signals, Smart-Tags & strategic keywords to bring up trends, recurring objections, and opportunities in real-time.
Intelligent Transcription & Automated Reports
Generate complete transcripts and automated call summaries.
The AI note taker transforms every conversation into an actionable report and facilitates commercial follow-up with the automatic generation of professional recap emails.
Sales Coaching & Performance Improvement
An advanced business solution for performance improvement.
Exploit a conversation library enriched by AI to identify best practices and your top performers.
Create training playlists, improve scripts, and accelerate the upskilling of your sales teams through concrete insights.
A Universal, Multilingual, and Omnichannel Solution
Capture and analyze all your calls, wherever you are.
Whether you are using mobile, eSIM, softphone, or desk phone.
Enjoy advanced multilingual support to analyze and summarize conversations in several languages, and speaker diarization technology to automatically distinguish participants in a meeting.
Drive your performance with an AI that automates, analyzes, and alerts in real-time
- Proactive detection of risks and opportunities: Instantly identify critical situations thanks to AI analysis (at-risk calls, churn, conflict) to prioritize your actions.
- Improvement of your sales performance: Quickly spot key calls to analyze to train your teams by relying on real conversations, best practices, and winning calls.
- Automation and team productivity: Save up to 60 minutes a day thanks to sales automation (automatic reports, CRM synchronization, follow-up emails).
- Centralized management and intelligent search: Benefit from a 360° view of your interactions on a unified dashboard (landline and mobile).
Supercharge your business with telephony integrated into your tools
With Un1ty, your business telephony integrates effortlessly with your existing communication solutions and business tools.
Ready to transform your business communications ?
Discover the Un1ty solution for free.
Our customers testimonials
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Un1ty, the future-focused business communication solution
At Un1ty, technology serves people—not the other way around.
Convert unused mobile data into donations for causes you care about through our 1% for the Planet commitment.
Choose refurbished professional devices to support your CSR commitments and promote the circular economy.
Frequently asked questions
What is AI call analysis?
AI call analysis refers to the use of intelligence artificial to automatically analyze phone conversations between a company and its prospects or clients. Thanks to conversation intelligence and call analytics technologies, the software transcribes, structures, and interprets exchanges to extract key information: customer sentiment (positive, negative, neutral), keywords, objections, purchase intentions, or the quality of the sales pitch. This analysis allows companies to exploit calls as a real source of strategic data. It replaces time-consuming manual listening with an automated, fast, and scalable analysis, essential for improving sales performance and customer knowledge.
How does conversation analysis with AI work?
It relies on several complementary technologies. First, the software records and transcribes conversations via speech-to-text. Then, AI algorithms analyze the content: sentiment detection, keyword identification, tone analysis, and classification of topics. Advanced solutions also integrate speaker diarization to distinguish speakers, as well as AI models capable of generating automatic summaries and recommendations. All analyses are centralized in dashboards to track performance and optimize campaigns.
What are the benefits of AI call analysis for sales teams?
It transforms every conversation into a performance lever. It identifies sales opportunities, helps understand customer objections, and improves pitches through concrete data. Automation of reports and CRM follow-up saves precious time, allowing teams to focus on selling. AI also facilitates coaching by highlighting best practices. Finally, it improves decision-making through precise indicators like conversion rate and interaction quality.
I am already on Microsoft Teams / Webex / 3CX, can I use your AI call analysis?
Yes, absolutely. Unity connects "on top" of your existing installation via SIP Trunks or API connectors. You keep your usual tools to call, but we add the recording, transcription, and AI analysis layer.
Does AI call analysis work on mobile calls (GSM)?
Yes, and it is one of our greatest strengths. Thanks to eSIM technology or virtual numbers, calls made via the mobile network (even in a car without 4G) are captured and analyzed as soon as they end.
Can I use my current mobile operator (Orange, SFR...)?
Yes. With the "Bring Your Own Carrier" feature, we can interconnect with your current fleet, or you can use the Unity App "Over-the-top" on your existing data plan.
How does the AI call summary help automate CRM data entry?
The AI listens and fills in key fields: summary, next steps, and tags. This information is injected automatically into your CRM (Salesforce, HubSpot...), saving about 60 minutes a day per agent.
Is sentiment analysis reliable?
Yes. By analyzing vocabulary and tone, it offers an objective indicator of call quality. This allows managers to quickly spot calls requiring a debriefing, optimizing sales coaching.
Can we search for a specific keyword thanks to AI call analysis?
Absolutely. The transcription makes your audio "searchable". Type "Price" or a competitor's name in the global search bar, and the system will show all calls (Teams, Mobile, or Landline) mentioning that term.
Does the AI write the follow-up email by itself after an AI call summary?
It prepares a structured and professional draft based on the key points of the exchange. Humans always keep control to validate or personalize it before sending from a mobile or PC.
Is AI call analysis compatible with conference calls?
Yes. The AI distinguishes different speakers (Speaker Diarization). You can specify the number of participants to get a clear report that attributes the right words to the right people.
Which languages are supported for the AI call summary?
Our model supports the main global languages (French, English, Spanish, German, Italian, etc.). You can even have a call in English and ask for a summary in French.
Do I need to install software for AI call Analytics to work?
On mobile, the Unity App or eSIM is enough. On PC (Teams, Webex, 3CX), integration is done on the server side, making it transparent for the user. If you use the Unity softphone, everything is natively included.
