Free your teams: the intelligent switchboard that filters and handles your calls for you.
Turn every ring into a perfect customer experience. Our Interactive Voice Response (IVR) menu qualifies and intelligently routes your phone calls to the right people.
Coupled with our artificial intelligence, this system doesn't just distribute the call to your mobile or softphone (without any WebRTC dropouts): it ensures automated call summaries are logged directly into your business tools.
Give your teams the power of a true contact center, with guaranteed service quality.
A visual call flow designer, connected and driven by AI.
Call Flow Designer (Drag & Drop)
Build without coding.
Create complex routing trees in minutes with our intuitive visual editor.
Define routing rules, business hours, and menu options (multi-level IVR) to structure your customer conversations with a simple drag and drop.
CRM Integration & Call Logging
The absolute memory of your exchanges.
Our IVR queries your databases to recognize the caller.
Thanks to our universal CRM integration (HubSpot, Salesforce, Pipedrive), all incoming calls qualified by the IVR, as well as outgoing calls, automatically generate a call report in your CRM.
Conversational AI & Self-Service
Automate repetitive answers.
Using natural language processing, simply type your text and the IVR transforms it into fluent voice announcements in over 120 languages.
Conversational AI resolves simple requests 100% automatically, and ensures interaction analysis once the call ends.
"Real Operator" Architecture (Call Delivery)
Intelligence in the cloud, voice on the network.
This is our absolute advantage over standard cloud software.
Once the IVR has qualified the request, it doesn't route the call to an unstable web browser.
It rings your traveling agent's true mobile GSM line (Un1ty eSIM) or their softphone app. HD quality and customer interaction tracking without any micro-dropouts.
Why integrate our IVR into your customer strategy?
- Time saved for your teams: The IVR qualifies the need, and the AI writes the post-call note. Your agents focus 100% on selling or solving the problem.
- 24/7 Service Quality: Present a professional image from the very first ring with personalized announcements and a smooth journey, reducing unnecessary transfers.
- Automated Reporting: Get precise data on your callers' choices in the voice menu to adjust your staffing and messaging.
- Absolute Telecom Reliability: Even with the most complex routing in the world, your employees receive the incoming call on a robust network, avoiding the choppy voices of 100% WebRTC solutions.
Supercharge your business with telephony integrated into your tools
With Un1ty, your business telephony integrates effortlessly with your existing communication solutions and business tools.
Ready to give your customers the switchboard they deserve?
Discover how our visual IVR designer can transform your incoming calls in just 15 minutes.
Our customers testimonials
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Un1ty, the future-focused business communication solution
At Un1ty, technology serves people—not the other way around.
Convert unused mobile data into donations for causes you care about through our 1% for the Planet commitment.
Choose refurbished professional devices to support your CSR commitments and promote the circular economy.
Frequently asked questions
What is an Interactive Voice Response (IVR) menu?
An interactive voice menu (IVR) is an automated system that greets callers and guides them through voice or keypad options. It allows callers to select options such as “Press 1 for support” or “Press 2 for sales,” routing them to the appropriate department. Modern IVRs may include AI to understand natural language and provide smoother experiences.
How does artificial intelligence enhance the Un1ty IVR?
Our system goes beyond simple routing. As soon as the call connects, our conversational AI uses natural language processing to transcribe and generate a relevant summary of the exchange for your teams.
Can the IVR handle call logging in the CRM?
Yes, and it's fully automatic. No matter your tool (HubSpot, Salesforce...), the logging of inbound (via IVR) and outbound calls is done on its own. This represents a massive time-saver for your teams.
What is the difference between Un1ty's IVR and SaaS operators?
The difference lies in the call delivery. SaaS solutions route the call via WiFi (WebRTC), risking dropouts. The Un1ty IVR delivers the final call on the native mobile network (eSIM) or robust softphones, guaranteeing zero information loss.
Do I need to know how to code to configure the voice menu?
No. Un1ty's visual editor is designed with "drag and drop" so contact center managers can adapt their call flows in a few clicks.
Does the IVR work for nomadic sales reps?
Perfectly. Once the choice is made in the voice menu, the network locates the available agent and rings their pro smartphone (via the built-in eSIM), ensuring tracking of customer interactions even on the go.
Can we customize hold music and welcome messages?
Yes, you can import your files (MP3) or use our Text-to-Speech engine to generate professional announcements by simply typing your text.
Does the IVR manage opening and closing hours?
Yes, IVR systems can easily manage business hours. Different scenarios can be configured: Call routing during business hours, Informational messages outside business hours, Voicemail or on-call routing This ensures continuous service availability.
How does the interactive menu improve productivity?
The main difference lies in intelligence and interaction level. A traditional IVR follows fixed rules and predefined options. It does not understand intent. An AI agent uses natural language processing to understand caller intent. It can: Engage in more natural conversations, Handle complex requests, Adapt in real time It provides a more human-like and personalized experience.
Does the Interactive Voice Response allow for self-service?
Yes, you can configure voice menus that provide automatic answers (e.g., opening hours) and hang up, saving your agents from handling repetitive questions.
How are calls that overflow the IVR handled?
You define the rules: transfer to voicemail with automated summaries (transcription sent via email/CRM) or to an external answering service.
Does the system offer automated reporting?
Yes, the platform provides dashboards to analyze call volumes per IVR branch, wait times, and the overall performance of your phone reception.
Is the Un1ty IVR suitable for small and medium businesses?
Absolutely. SMBs use our IVR to give their reception an "Enterprise" dimension, while enjoying interaction analysis tools worthy of large corporations.
Is the Interactive Voice Menu included in Un1ty plans?
Yes, the Call Flow Designer and basic IVR are included. CRM integration and AI options are available depending on the chosen plan.
