One single number for your business texts and calls. Connect seamlessly with your customers.
Streamline your interactions by managing your business texts, WhatsApp messages, and HD voice calls on one and the same number.
With the Un1ty unified inbox, you can instantly confirm orders, resolve customer queries, and send automated notifications without ever juggling between different applications.
Boost your team's responsiveness and deliver flawless customer service from a fully centralized, remote-ready workspace.
Managing your texts becomes as powerful as managing your calls.
Unified SMS & Voice Inbox
Send and receive text messages as well as HD voice calls on the same phone number, all from the unique Un1ty interface.
You engage in personalized, real-time, two-way text conversations with your customers: no incoming message goes unanswered.
Automated SMS Templates
Automate common replies, appointment reminders, and transactional notifications using customizable text templates.
This provides immediate time-saving for your agents while maintaining professional communication across all channels.
Team Collaboration & Assignments
Stop working in silos by assigning conversations to specific agents, adding internal notes, and collaborating seamlessly.
Multiple agents can handle text communications without any overlapping messages or double replies.
Performance & Delivery Analytics
Closely monitor your statistics.
Visualize your text delivery rates and response times, and gain deep insights into volumes to continuously optimize your team's communication workflows.
Simplify communication, maximize satisfaction.
- Unified Experience: Use one and the same number for your texts, WhatsApp, and voice calls. Your clients are reassured by a consistent identity and your channels are finally centralized.
- Improved Responsiveness: Reduce no-shows and delays by up to 30% thanks to automated text reminders and instant replies enabled by the shared team inbox.
- Transparent Teamwork: Assignment features make internal communication perfectly clear, preventing two sales representatives from replying to the same customer text.
- Security and Compliance: No more professional data lost on personal phones. All text data flows through the Un1ty infrastructure, ensuring full GDPR compliance and data sovereignty.
Supercharge your business with telephony integrated into your tools
With Un1ty, your business telephony integrates effortlessly with your existing communication solutions and business tools.
Your customers are waiting to hear from you.
Experience the Un1ty voice and text management platform live. Click below to start a real text conversation with our experts and discover how to simplify your omnichannel communications today.
Our customers testimonials
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Un1ty, the future-focused business communication solution
At Un1ty, technology serves people—not the other way around.
Convert unused mobile data into donations for causes you care about through our 1% for the Planet commitment.
Choose refurbished professional devices to support your CSR commitments and promote the circular economy.
Frequently asked questions
Can I use the same number for texts and WhatsApp with Un1ty?
Yes. Un1ty allows you to manage both text and WhatsApp messages from the same phone number, centralizing all your professional communications in one place.
Does Un1ty support two-way text messaging?
Yes, you can send and receive texts via Un1ty. This allows you to engage in real, real-time conversations with your clients rather than sending "no-reply" messages.
Can I automate common text replies?
Absolutely. Un1ty allows you to create and use text templates for greetings, appointment reminders, frequently asked questions (FAQ) replies, and follow-ups.
Is text communication secure and GDPR compliant?
All text data is processed and stored via Un1ty's secure infrastructure, strictly complying with GDPR and the main active data protection standards.
Can an agent be assigned to multiple queues simultaneously?
Yes. An agent can belong to multiple Agent Queues (e.g., Technical Support and Billing). The ACD manages priorities to distribute the most urgent interaction to them.
Is Un1ty suited for businesses of all sizes?
Absolutely. The platform scales effortlessly to adapt to the needs of small agile teams as well as large enterprises managing massive volumes of daily messages.
Are text conversations logged in my CRM?
Yes. Just like your outbound or inbound calls, text messages sent and received can be automatically synced to your contact files in Salesforce, HubSpot, Pipedrive, and more.
Can I send links or follow-up notifications via text?
Definitely. Business texting is the ideal channel for quickly sending a payment link, an order status update, or a meeting invitation, directly from your agent's dashboard.
