Inbound Contact Center Software: Flawless Reception.
Offer your clients immediate listening and impeccable follow-up.
Un1ty is an inbound contact center software that adapts to your strategy: choose an efficient Interactive Voice Response (IVR) or activate our AI Receptionist Agent to understand and qualify complex requests.
A cloud contact center solution that automatically records every interaction in your CRM.
Master your inbound flows with AI and Data.
AI Receptionist Agent (Cognitive Routing)
The reception that understands everything.
No more endless "Press 1, Press 2" menus.
Our AI listens to the caller's natural request (e.g., "I have an urgent billing problem").
It analyzes the intent and context to instantly route the call to the most competent agent, bypassing the standard switchboard for critical cases.
Customizable IVR & ACD (Distribution)
Mastering the flows.
For standardized processes, keep control.
Configure your voice menus (IVR) and Automatic Call Distribution (ACD) rules to precisely guide your clients to the right departments.
Manage opening hours, hold music, and call groups for a professional and structured welcome.
Transcription & AI Summary
Stop listening, start reading.
Save precious time post-call.
Un1ty doesn't just record the audio: our engine fully transcribes the conversation and generates a structured summary (Problem / Solution / Next Step).
This text data is automatically injected into your CRM or Helpdesk ticket.
Sentiment Analysis & QA
Detect invisible dissatisfaction.
Turn every call into an improvement opportunity.
The AI analyzes the tone and vocabulary used to assign a "Sentiment Score" (Positive/Negative) to every interaction.
Identify at a glance at-risk clients and agents needing coaching, without listening to hours of recordings.
Technological empathy at the service of satisfaction.
- Enhanced Customer Experience: The client doesn't have to navigate complex menus. Our inbound solution understands and reassures them immediately.
- Administrative Time Savings: Thanks to automatic log centralization, your agents no longer waste time manually entering details. It is the ideal customer service software for efficiency.
- Total Flexibility: Enable or disable AI mode based on your activity peaks. You keep control of your inbound customer relation tool.
- Cloud Omnichannel: A cloud contact center solution that unifies voice and data for a 360° view of the customer journey.
Supercharge your business with telephony integrated into your tools
With Un1ty, your business telephony integrates effortlessly with your existing communication solutions and business tools.
Curious to see how AI handles complex requests?
Our experts will show you the difference between classic and AI modes, and how data uploads to your CRM.
Our customers testimonials
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Un1ty, the future-focused business communication solution
At Un1ty, technology serves people—not the other way around.
Convert unused mobile data into donations for causes you care about through our 1% for the Planet commitment.
Choose refurbished professional devices to support your CSR commitments and promote the circular economy.
Frequently asked questions
What is an inbound contact center?
An inbound call center is a system or software designed to manage incoming calls from customers or prospects. It is used for customer support, after-sales service, order processing, and handling information requests. It typically relies on tools such as interactive voice response (IVR), automatic call distribution (ACD), and call queues to efficiently route calls to the right agents. It helps improve service quality and customer experience.
How does the AI Receptionist Agent improve routing?
An AI receptionist agent improves call routing by automatically analyzing caller requests using artificial intelligence and natural language processing. It understands the customer’s intent, qualifies the request, and routes the call to the most relevant agent or department. This reduces unnecessary transfers, improves first-call resolution rates, and creates a smoother customer experience.
Am I forced to use AI to answer calls?
No. You have total choice. You can use a classic Interactive Voice Response (IVR) system to guide your clients via keypad inputs, or activate AI on specific lines only.
How does CRM integration work for inbound calls?
Un1ty connects your cloud telephony software to your CRM (Salesforce, HubSpot). When a call ends, the system automatically logs the activity, recording, and AI summary into the customer file. To learn more, discover here all the possible tool integrations with Un1ty mobile phone solutions: https://www.un1ty.one/our-integrations
What are the key features of inbound contact center software?
An inbound call center software includes several essential features: Interactive Voice Response (IVR) for call greeting and routing, Automatic Call Distribution (ACD) for assigning calls to agents, Call queues to manage peak traffic, Skill-based and intelligent routing, Real-time monitoring and dashboards, Call recording for quality and training, CRM integration for centralized customer data These features optimize inbound call handling and improve customer service performance.
What are the benefits of an Inbound contact center for the company?
An inbound call center offers several advantages: Improved customer experience through fast response times, Reduced waiting times via efficient routing, Better team organization, Higher first-call resolution rates, Performance tracking through KPIs. It helps companies professionalize customer service and optimize request handling.
Is your solution a cloud contact center solution?
Yes, Un1ty is a 100% SaaS solution. No complex physical installation required. Your agents access their interface via the internet, making it ideal for remote work.
Is classic IVR still useful?
Yes, Interactive Voice Response (IVR) remains an essential tool for automating call greetings and routing. Although it has evolved with artificial intelligence, traditional IVR still helps filter requests, reduce agent workload, and improve call flow management. Combined with modern technologies, it remains a core component of contact centers.
Does the solution also handle outbound calls?
Absolutely. It is a unified platform. The same agents can handle inbound calls and perform callback campaigns, with the same traceability.
Is "Screen Pop" available?
We prioritize a persistent data approach: we ensure that all calls are perfectly logged in your customer service software with transcripts and summaries. The agent thus finds all up-to-date information immediately.
