Mobile Telephony Integration with Crisp: Turn Your Calls into a Customer Service Growth Driver
Un1ty is the communication platform that integrates all your business telephony (mobile eSIM, Microsoft Teams, Webex, 3CX, etc.) directly into your Crisp solution.
With the Crisp integration, your agents stay connected wherever they are—at the office with a headset or in the field with their smartphone. All your customer data is centralized so you never miss critical information and can maximize every customer interaction.
Key Features of the Crisp Integration with Un1ty Mobile Telephony
- Automated Logging & Click-to-Call: Automatically create a ticket for every call (incoming, outgoing, missed) with timestamp, duration, and recording link. No more manual dialing from Crisp thanks to click-to-call functionality.
- Universal Caller ID, Anywhere: Identify your customers before even answering (first name, last name, company). This information is displayed on the smartphone screen via eSIM for mobile agents, or directly within your Microsoft Teams, Cisco, or 3CX interface for office-based teams.
- Persistent Context with AI: Call summaries and sentiment analysis are generated by our AI and automatically added to your Crisp ticket internal notes as soon as the call ends.
- Smart Routing & Omnichannel Presence: Telephony adapts to agent availability and centralizes calls. We ensure flawless network quality (GSM or secure SIP lines) without requiring any proprietary application.
Benefits of the Crisp Integration with Un1ty Mobile Telephony
- Boost agent productivity: By eliminating time-consuming manual data entry and unifying your communication tools within Crisp, your teams can focus 100% on resolving customer requests.
- Deliver a premium, seamless customer experience: With instant caller identification and AI-powered context sharing, customers are no longer just numbers. The experience remains smooth and personalized, whether the agent responds from a call center or on the move.
- Monitor KPIs across your entire fleet: Turn your calls into actionable data. Track your key metrics (SLA, TMR, volumes) across all devices (desk and mobile), and access call recordings directly from tickets for coaching and quality management.
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How to Install the Crisp Integration with Un1ty
Setup is quick and straightforward—in just 6 steps:
- Log in to your Un1ty account. Don’t have one yet? Get started here.
- From your Un1ty dashboard, click on “Plan”, then “All integrations” at the bottom of the page.
- Select the Crisp integration and click “Add” to begin setup.
- You will be redirected to Crisp for authorization. Once approved, you will be redirected back to Un1ty.
- Your integration is ready! Simply customize the configuration by selecting the phone numbers you want to connect to your Crisp account.
- Finally, click “Save” to activate the integration and start automatically logging your calls and communications in your customer service tool.
How the Un1ty × Crisp Mobile Telephony Integration Works
The connection between Un1ty and Crisp is powered by an OAuth 2.0 API. This API is secure, GDPR-compliant, and hosted in EU-certified data centers.
To learn more, please refer to our data privacy policy.
Our customers testimonials
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