WhatsApp Voice & Chat Integration: Turn Your Customers’ Favorite Messaging App into a Performance Driver
Un1ty is the communication platform that integrates WhatsApp Business directly into your enterprise telephony system.
With WhatsApp integration, Un1ty enables you to receive both voice calls and messages directly within Microsoft Teams, Zoom, or your PBX—so you never miss critical information and can act on the right signals.
Key Features of WhatsApp Integration with Your Un1ty Telephony
- Universal Voice Integration (WhatsApp Calls): Integrate WhatsApp calling directly into your existing communication platform. Unlike “text-only” solutions, Un1ty is compatible with Microsoft Teams, Cisco, Webex, 3CX, Zoom, and Google Voice.
- Centralized WhatsApp Conversations: Un1ty is an omnichannel communication platform that centralizes all your WhatsApp messages into a shared inbox, enabling conversation assignment and seamless team collaboration.
- Smart Routing & Customer-Focused Automation: Apply your call center logic to WhatsApp. Route messages based on skills, set automated away messages, and track your response SLAs.
- CRM Synchronization & Contact Identification: The integration queries your CRM (Salesforce, HubSpot, etc.) as soon as a call or message is received. Instantly display customer history and automatically log every voice or text interaction.
Benefits of WhatsApp Voice & Chat Integration with Un1ty
- Communicate Seamlessly Worldwide: Eliminate country codes and roaming costs. Customers from around the world can contact you for free in one click via the app they use every day.
- Boost Team Efficiency: Instantly switch from chat to voice to resolve complex issues faster. Improve data transparency and reduce resolution times by offering your customers their preferred channel.
- Drive Performance & Secure Your Data: Eliminate shadow IT (use of personal devices). The Un1ty x WhatsApp API integration provides centralized, encrypted, and GDPR-compliant communications within your secure enterprise environment.
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How to Install WhatsApp Business Integration with Un1ty
Setup is quick and simple—in just 6 steps:
- Log in to your Un1ty account. Don’t have one yet? Get started here.
- From your Un1ty dashboard, click on “Plan”, then “All integrations” at the bottom of the page.
- Select WhatsApp Business integration and click “Add” to begin setup.
- You will be redirected to Meta (WhatsApp) to authorize and link your account. Once authorized, you will be redirected back to Un1ty.
- Your integration is ready! Simply configure it by connecting your WhatsApp number to your queues (Teams, Zoom, Webex, etc.).
- Click “Save” to activate the integration and start receiving your WhatsApp calls and messages directly in your business tools.
Using multiple WhatsApp numbers? You can connect different numbers to different teams or regions.
How WhatsApp Integration Works with Un1ty
The connection between Un1ty and WhatsApp is powered by the official WhatsApp Business API (Meta). This API is secure, end-to-end encrypted, and fully GDPR-compliant. It is hosted in EU-certified data centers.
To learn more, please refer to our data privacy policy.
Our customers testimonials
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
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