Un1ty × Cisco Webex: The Power of the Cloud Gateway, the Freedom of Mobile

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Un1ty is the communication platform that connects your Webex Calling environment to the global GSM network.

With the Un1ty Mobile Native integration, we extend your Webex Gateway directly into your employees’ pockets—bringing the benefits of enterprise mobile telephony with a robust and scalable architecture.

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Key Features of the Cisco Webex Integration with Un1ty Mobile Telephony

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More than an integration—your telecom operator

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• Local, national, or mobile numbers for all your employees
• Simplified number porting: want to keep your existing numbers? We manage the migration of your current lines to the Un1ty network with no service interruption
• Regulatory compliance: we ensure compliance with local telecom regulations and access to emergency numbers

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Never lose valuable sales data

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• Call Recording: Automatically record calls for training or regulatory compliance (such as MiFID II).
• AI Summary: Receive an automatic call summary and transcription immediately after the call ends.
• CRM Logging: Every call is automatically logged in your CRM (such as Salesforce or HubSpot) with a direct link to the recording.

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Cisco power, without friction

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• Centralized Management: Un1ty registers as a Local Gateway. Manage your dial plans and users directly within the Cisco Control Hub interface.
• Call Pull: Seamlessly transfer an active call from your Cisco IP desk phone to your Un1ty mobile device with no interruption. The transition is completely transparent.
• Native Dialer (No App Required): Your teams place business calls directly from the native green “Phone” button on their smartphone. Calls are routed through our cloud SBC to Webex, ensuring HD-quality audio without relying on mobile data.
• Dual Persona (BYOD): Ideal for mixed device fleets. The Un1ty line (eSIM) is technically separate from the personal line but logically integrated into the company’s Cisco environment.
• Unified Presence: GSM communications on mobile devices are instantly synchronized with the Cisco cloud, updating the user’s presence status across all devices.

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Benefits of Integrating Your Mobile Telephony with Cisco Webex

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How to Install the Cisco Webex × Un1ty Integration

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Activation relies on Cisco Local Gateway standards. Follow these steps:

1. Preparation: Log in to your Cisco Control Hub dashboard.
2. Add the Gateway: In the Calling section, add a new Local Gateway.
3. Connect Un1ty: Use our secure credentials (FQDN) to connect the Un1ty SIP trunk to your Webex environment.
4. Validation: Our system automatically validates the connection and security certificates (TLS handshake). The status turns green once the setup is confirmed.
5. eSIM Provisioning: Assign phone numbers to users and send them their mobile activation QR code.
6. All set: Calls now route through the Un1ty Gateway and are accessible on desk phones, PCs, and native mobile devices.

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How the Un1ty Mobile Telephony × Cisco Webex Integration Works

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• High-Availability SBC: We use carrier-grade Session Border Controllers (SBCs) configured with redundancy to ensure maximum service availability.
• Local Gateway Compliance: Our architecture strictly follows Cisco’s Local Gateway specifications, guaranteeing full compatibility with future Webex updates.
• End-to-End Encryption: All communications are encrypted via TLS (signaling) and SRTP (voice), ensuring complete confidentiality.